FREQUENTLY ASKED QUESTIONS

What do we need to bring to the first appointment?

A biological/adopted parent or legal guardian (with custody paperwork) will need to be present for the first appointment. Please bring a valid photo id, insurance card for the patient, and a list of any medications that the patient is currently taking.

How do we get a copy of our medical records?

You will need to fill out a medical release for records to be sent to anyone other than the patient’s PCP or yourself. You can fill out a release in our office or have one faxed to us at 865-546-1123. We will be happy to send to another providers office free of charge however if you are wanting to obtain them for yourself there is a $20 fee. Medical records can take an average of 7-10 business days to have ready.

Where do we need to park?

You will need to park in parking garage C, which is attached to the medical office building. There is a flat rate of $2 (cash or check only) for the day.

Where do we need to take our stool sample?

You will need to take your stool sample to the registration desk at the East Tennessee Children’s Hospital within 24 hours of collection.

What do we do if we need FMLA paperwork?

Please provide the office with the paperwork from your employer for the provider to complete. There is a $25 fee.

How do I set up a payment plan for a bill?

Please call our billing office at 865-670-6199 and they will be able to assist you with all billing questions.

Can my child come to their appointment without a parent/legal guardian?

For a return visit, a parent/legal guardian/an adult listed on the HIPAA form will have to be present for a visit until the patient turns 18.

What if I am going to be late to my child’s appointment?

Anytime you think you may be late it is always best to call the office to make sure the provider will still be able to see you. If you are going to be more than 15 minutes late to the appointment you may be asked to reschedule.

Is there a patient portal?

Yes, if you do not have access please contact the office with a valid email address and we will be able to send you a link to set it up.

Will I be able to see results on the patient portal?

Some lab testing will be available on the portal. If there is any testing that comes back that the provider feels like needs immediate attention, the nurse will contact you.

Are you closed for lunch?

The office will still be open to in-office patients but our phones will closed from 11:45-12:45.

2100 Clinch Ave #510,
Knoxville, TN 37916

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2100 Clinch Ave #510,
Knoxville, TN 37916

Site Map